How To's & Troubleshooting
How to Install Lightroom Presets for Mac Users
Note: This is for Lightroom 4, 5, 6 & Lightroom Classic Version 7.2 and earlier (.lrtemplate files) Step 1: On a Mac, click on the Lightroom tab (to the left of File), then click on Preferences (see image below). Step 2: There will be a new screen ...
How to Download Presets in Lightroom Classic (Version 10) on PC
Step 1: After downloading, find the Lightroom Presets file on your computer. Usually, it saves to the Downloads folder. Lightroom Presets use the file extension .lrtemplate. Presets downloaded from Photzy are compressed into .zip files for easier ...
How to solve common website and video playback problems
Experiencing any tech problems with the Photzy website? Whether it's login difficulties, download issues, or video playback problems, one of these solutions will usually do the trick! Solution 1: Clear cache One of the quick fixes to common website ...
How to Install Lightroom Presets for PC (Version 5 or older)
NOTE: Lightroom Presets require Adobe Lightroom for Desktop for it to work. It doesn't work in the mobile version. Step 1: After downloading, find the Lightroom Presets file on your computer. Usually, it saves to the Downloads folder. Lightroom ...
How to access your purchased guides or materials
I can't access my paid content. What do I do? There may be several reasons why you can't access the guides in Photzy. To be able to troubleshoot properly, choose the best description of what you are experiencing from the options below: I can't access ...
How to reset your account password
Need to change your Photzy Member account password? Follow these instructions: Step 1: Log in to your Photzy Member account here: https://members.photzy.com/users/sign_in Step 2: Once you are logged in, click on the "My Account" in the main menu on ...
How to download our free Photzy videos to watch offline
Our free video guides can be downloaded to your computer/laptop through our Vimeo page. Note: The instructions below are for downloading to your computer or laptop. For downloading to your mobile device, click here. Step 1: Access Photzy's Vimeo link ...
How to load free Photzy videos to your smartphone/mobile device
Saving Photzy videos for offline use is a convenient way to learn photography. Watching them on a mobile device is even better as you can access them on-the-go. Follow the below instructions according to your device type. iPhone/iPad (iOS device) We ...
How to use Incognito or Private Browsing
Experiencing a tech problem with the Photzy website? Using the browser’s incognito or private browsing mode can help determine if a technical problem is caused by the browser’s cache or plugins, since this mode bypasses the browser cache as well as ...
How to Disable Browser Plugins and Extensions
Some browser plugins/extensions affect certain browser functions that can hinder users from watching videos properly or even downloading guides. Disabling plugins will allow you to check whether it is the cause of a problem. To disable plugins, ...
How to download a Photzy PDF to your phone or tablet device
As we're not specialists in all the different smartphones and devices out there that each customer may have, we've done our best to compile some helpful articles on how to upload a guide or PDF to your phone or tablet device. Follow the instructions ...
How to access your purchased guides or materials
Accessing your Account To access your purchased guides, just go to Photzy.com Click Member Login from the top menu, and log into your account. Or - you can also use this link to login directly to our learning system: ...
How to search and download our Free Quick Guides
We have over 250+ photography eBooks that are free for download here. How to search for a Free Quick Guide There are two ways you can search for a Free Quick Guide - via the 'Category' section or using the search button ("magnifying glass" icon) ...
Issue with purchasing a product
If there's an issue when you're trying to purchase a product, check out this article here for a few troubleshooting tips! If the problem is still persisting or you're not too sure what to do, just reach out to us at cservice@photzy.com and we'll do ...